Effective Date: [10-03-2024]
At Bestway Ltd, we want you to be fully satisfied with every purchase you make on our store (www.bestwayltd.store). If for any reason you are not completely happy with your order, we’re here to help.
1. Returns
- You may request a return within [30 days] of receiving your item.
- To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In the original packaging with all tags, labels, or accessories included.
- Certain items are non-returnable for hygiene or safety reasons (e.g., personal care products, undergarments, or perishable goods).
2. Refunds
- Once we receive and inspect your return, we will notify you about the status of your refund.
- Approved refunds will be issued to your original method of payment within [5–10 business days].
- Shipping fees are generally non-refundable unless the return is due to our error (e.g., defective, damaged, or wrong item shipped).
3. Exchanges
- If you wish to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to stock availability.
4. Damaged or Defective Items
- If your item arrives damaged, defective, or incorrect, please contact us within [7 days] of delivery with clear photos. We will arrange for a replacement or a full refund at no extra cost to you.
5. Return Shipping
- Customers are responsible for paying return shipping costs, unless the return is due to our mistake.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
6. How to Start a Return
To initiate a return, please contact our customer support team:
📧 Email: [info@bestwayltd.store]
📞 Phone: [+44 7575 080754]
📍 Address: [43b Friendship Way Renfrew PA40NY UK]
We will provide you with instructions on how to return your item.